General
Q. What should I do if I need to change my ticket when overseas?
A. Please contact the local travel agent there or the airline’s office.

Q. When can I collect my ticket?
A. Generally you can collect your ticket after you have made full payment of the ticket or you could choose the option to receive your ticket by emailing the E ticket to your mail box. Please advice your travel consultant how would you prefer to collect your ticket. You need to bring along your receipt or a form of ID with photo to collect your ticket.

Q. Can I receive my ticket by email, fax or post?
A. Yes. You can receive your electronic ticket by email or fax. We can also post your paper ticket to you with a small fee. However, we do not guarantee ticket arrive safely to you in the event of wrong address and or delivery error from the post office.

Q. Do you issue ticket for same day departure?
A. Yes. However, it is subject to availability and airlines conditions.

Q. How long validity of my passport do I need in order to travel overseas?
A. You need at least six months. However some countries required more that six months. Please check thoroughly with your travel consultants.

Q. How do I know If I need a visa?
A. Always ask your consultant if you need one.

Q. How do I apply for visa to enter a foreign country?
A. Your travel consultant can help you to apply for your visa and provide you with the list of the visa requirements and fees. Visa approval is at the sole discretion of the embassy.

Q. What if I realize few days earlier that I will not be able to show up for the flights I was booked in?
A. You should contact either your travel consultant or the airlines to avoid a no show fee.

Q. How do I know the terms and conditions of my ticket?
A. Always ask your travel consultant about the ticket rules, terms and conditions if you are not sure. Different airlines, tickets and destinations have different rules. Please note that some tickets are non-refundable and changes are not allowed.

Q. Can I request for extra luggage if I am a student?
A. We can request to the airlines for you. However, we can not guarantee that you will have the extra luggage since it is subject to flight loading on the departure date although some airlines allow student to carry 30kilos for one way ticket.


Links
FAQ: Booking/Cancellation/Payment | Worldwide Tourism Offices Directory