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FAQ
Booking
Q. Can I book the international airfare on this website?
A. This website only provide international airfare fare search and request only. Booking request is subject to availability and will take 2-5 working days to be processed and return to you. We always advise our customers to book through phone or visiting one of our office.

Q. Do I need to pay deposit for international airfare booking?
A. Yes, we collect a minimum of AUD110 per person for international flights reservations. Deposit is nonrefundable, but transferable to other products (except phone cards) within 3 months from the receipt issue date.

Q. Can I transfer my deposit to my friends?
A. No. However, you can transfer your deposit to your family members with the same surname and your receipt is required during deposit transfer booking.

Q. Can I just give a temporary name for booking and change to my full name later on?
A. No. You need to provide the consultants with your full name as in the passport during reservation. Name change will incur fees.

Q. Do you charge any fees for changing dates of my flight bookings?
A. Yes. There will be a fee from AUD50 - 150 per passenger for amendment fee depending on the airlines plus fare differences if there are any.

Q. What other information do I need to inform the consultant during booking?
A. Besides your passport full name. We need your contact numbers such as mobile phone numbers or home phone numbers or work numbers and email if possible. We will also need your passport details such as Passport numbers, Nationality, Date of Birth, Expiry date on the passport to be submitted to the airlines for immigration purposes prior collecting your ticket. You will have to advise the consultants your frequent flyer numbers and meal request during booking or payment if you have any.

Cancellation
Q. What if I need to cancel all my trip?
A. Please bring back your paper ticket or electronic ticket to your travel consultant, so she or he can help you to lodge a refund to the airlines. An itinerary print out is unacceptable for refund. Please note that a refund takes approximately 3 weeks to 4 months depending on the airlines workload.

Q. Are they any cancellation fees for lodging refund?
A. Yes, Airlines cancellation and our admin fees apply for every refund. Some tickets are non-refundable, always check with your consultant if the ticket is refundable if you are not sure.

Payments
Q. What form of payment can I make to Extragreen?
A. You can make payment by cash, direct deposit or internet transfer, cheque (both bank and personal) and credit cards. Surcharge applies for credit card payment. 1.5 percent for Visa and Mastercard, 3.5 percent for Diners and American Express.

Q. When do I need to pay for the ticket balance?
A. The consultant will advise you when the last day of balance payment during booking. Last day of balance payment is depending on the airlines fare rules and deadline set up by the airlines.

Links
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